At Couturetech Enterprises Private Limited ,You may request a return within 48 hours of receiving the product if it arrives damaged, missing parts, or differs from what was ordered based on the product description. To report any physical damage, missing items, or incorrect products, you must contact Electrozones customer service within 24 hours of delivery. For certain items like mobile devices, tablets, small appliances, smartwatches, laptops, and related products (that don't require a technician for setup), returns will only be processed if the item hasn't been activated and may undergo verification according to this policy.

For products that require installation by a technician, such as air conditioners, TVs, refrigerators, and washing machines, you must report any defects, damage, or non-functioning conditions (like being "dead on arrival") to customer service within 5 days. The return will proceed after verification based on the policy’s terms.

Products will not be eligible for returns if installed by unauthorized third-party technicians. If the product is defective or dead on arrival and there is no replacement stock available, you may raise a return request within 5 days. Issues beyond the 5-day window should be directed to the manufacturer under the product's warranty.

Ensure that the product is in its original, unused condition, with the invoice, packaging, tags, and all accessories intact, for a successful return pickup. If you receive a product eligible for return, register a request on the Electrozones immediately. Verification may include sending images of the product or allowing personnel to assess the issue. Some brands may require you to contact their customer service directly.

Returns will be processed only if all stipulated conditions are met, including matching serial numbers and ensuring no damage occurred while the product was in your possession. Combo products must be returned as a complete set.

Returns will not be accepted if the wrong product model, color, or item was ordered by mistake or if the product falls under the non-returnable category. Additionally, returns for damage caused by misuse or modification will not be accepted.

To initiate a return, contact customer service at couturetechenterprisespvtltd@gmail.com to receive a Return Authorization code. A technical assessment may be required to approve the return. Once approved, you'll receive a confirmation email, and a reverse-logistics partner will arrange product pickup.

Refunds will be processed either to your original payment method within 5-7 business days, at the company's discretion.

Before returning any electronic devices, ensure you erase all personal information. Electrozones is not responsible for any misuse of personal data left on returned devices.

Refunds

When you request a return or cancel a product on the Electrozones, you are eligible to seek a refund, provided the payment for the product has been received by us.

Once your cancellation or return request is approved, and the product is verified along with the relevant documents, the refund for eligible products will be processed within 48 hours of receiving the returned product at our warehouse. The refund will only be processed if the product is returned in its original condition, with all tags and packaging intact, including any accessories. Please note, no refund will be issued for products deemed ineligible after verification. The refund will either be credited to the original payment method you used or provided as store credit. The actual reflection of the refund in your account may take additional time, depending on your financial institution or payment service provider.

We do not issue cash refunds. The refunded amount will be returned to your original payment method within 5-7 business days. However, delays may occur based on your bank or financial intermediary. If the refund is not processed within the advised time, you can contact us for assistance.

Refunds do not cover shipping or any additional charges unless the product was delivered in a defective or damaged condition, which will be verified by us. In such cases, shipping charges may be refunded. For non-returnable items received in a damaged or defective condition, a refund may be issued after verification.

Refunds may also be provided if a replacement product is unavailable or if there was a misrepresentation of the product on the website. We reserve the right to reject any refund request if the returned product does not meet the quality conditions outlined in this policy. In such cases, we may return the product to you without processing a refund.

In cases where an order is canceled or not placed, but the payment is still deducted, Electrozones will automatically initiate a refund. This can take up to 5-7 business days to reflect in your account. For more details, you may need to contact your bank, payment gateway, or financial institution